Client Feedback
What Teams Say After Working With Us
Here's honest feedback from content and communications teams who've gone through the review, setup, or full programme with us.
← Back to Home6+
Years of specialist work
80+
Teams across Malaysia
4.8/5
Average client rating
96%
Teams using tools 3+ months after delivery
Reviews
From the Teams We've Worked With
Siti Lailawati
Content Manager · Kuala Lumpur
We started with the Tools Review because we genuinely weren't sure if caption helpers would work for our type of content — a lot of it mixes English and Malay in the same video. The written summary was clear and specific. It didn't oversell anything. We moved to the Caption Helper Setup about three weeks later. The checklist Farah put together caught things I wouldn't have thought to look for.
April 2025
Rajesh Kumar
Digital Communications Lead · Petaling Jaya
The training session was better than I expected. Azim tailored it to the three people in the room, not a generic walkthrough. The team actually uses the tools now — which wasn't happening before when we just had the software and no structure around it. One thing I'd mention: the scheduling took a couple of extra days than initially planned, but the work itself was solid.
April 2025
Nurul Wahida
Editorial Coordinator · Shah Alam
We went straight to the Accessibility Workflow Programme because we needed something that covered video, social, and our internal newsletter. The multi-channel setup made sense — the checklist for each channel is slightly different because the content and audience are different. Six weeks after delivery, the whole team is still following the process. The maintenance guide is actually being used.
May 2025
Tan Hui Ling
Marketing Manager · Subang Jaya
Honest: I wasn't sure the review at RM 490 would tell me much I didn't already know. It did. The example they prepared using our actual product videos showed exactly where the alt-text was falling short. That alone changed how we briefed the team. We're booked in for the full setup next month.
April 2025
Ahmad Muzaffar
Head of Content · Cyberjaya
What I appreciated most was that Olwen told us from the first call that one of the tools we'd been considering wasn't well suited to our content format. Other consultants would have just set it up and taken the fee. That honesty meant we started with the right tool and the setup actually worked from day one.
March 2025
Fauziah Yusof
Communications Officer · Putrajaya
We're a small team and I was worried the Caption Helper Setup was sized for bigger organisations. It wasn't. Farah configured things specifically for our volume — we publish maybe three to four pieces a week — and the checklist matched that pace. The training session was two hours and covered everything without being overwhelming.
May 2025
Case Studies
A Closer Look at Three Engagements
Digital Media Publisher — KL Sentral
Accessibility Tools Review → Caption Helper Setup · 3 weeks total
Challenge
A content team producing 15–20 videos per week had caption quality inconsistencies — some were accurate, others introduced errors that made the content misleading for viewers relying on captions. They had a tool but no review process.
What We Did
Started with a Tools Review on a sample of 8 recent videos. Identified the three categories of error appearing most frequently. Configured the caption tool with adjusted outputs and built a checklist targeting those specific errors. Ran training with the four-person content team.
Outcome
Error rate in published captions dropped from an estimated 1 in 4 to fewer than 1 in 15 after four weeks of operating the new process. The review checklist is now embedded in their publishing workflow as a standard step.
"The checklist isn't something we look at occasionally — it's now part of what we do before a video goes up. That wasn't the case before."
Corporate Communications Department — Petaling Jaya
Accessibility Workflow Programme · 4 weeks
Challenge
A 12-person communications department publishing across video, intranet, and external social channels had no consistent approach to alt-text. Each team member handled it differently, and image descriptions on their annual report were flagged internally as inadequate.
What We Did
Mapped all three content channels and the different team roles involved. Built channel-specific tool configurations and review checklists. Extended training covered all three channels and addressed the specific edge cases — branded images, charts, mixed-language captions. Review cycle two weeks post-delivery refined two checklist items.
Outcome
All three channels now follow a consistent process. The internal flag about the annual report was resolved by the time the review cycle ran. The maintenance guide is used quarterly by the team lead to brief new staff members.
"We needed something that worked across all our channels, not just one. The channel-specific checklists were the part that made it practical."
Contact
Reach Us Directly
Phone
+60 3-2273 8806Office
Unit 6-2, Tower B, Plaza Sentral,
KL Sentral, 50470 Kuala Lumpur
Hours
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 2:00 PM
Credentials
Professional Recognition
WCAG Practitioner Certified
Full team certification · 2023
Malaysia Digital Content Excellence
Accessibility Category · 2024
Digital Accessibility Network MY
Member since 2021
4.8 / 5 Average Rating
From 80+ completed engagements
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