Terms & Conditions

1. Definitions

• "Agreement" means these Terms & Conditions, together with any written service scope agreed between the parties.
• "Service" means any of the offerings provided by Olwen Bright: Accessibility Tools Review, Caption Helper Setup, or Accessibility Workflow Programme.
• "Client" or "You" means any individual, team, or organisation that contacts us, uses our website, or engages us for a Service.
• "We", "Us", or "Our" means Olwen Bright, operating from Unit 6-2, Tower B, Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia.
• "Content" means any text, images, captions, documents, or other material you share with us in the course of a Service engagement.
• "Deliverable" means any written summary, checklist, training session, guide, or other output produced by us as part of a Service.

2. Acceptance of Terms

By using our website or engaging our services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you are acting on behalf of an organisation, you confirm you have authority to bind that organisation.

• You must be at least 18 years of age to engage our services.
• Use of our website constitutes acceptance of these terms as they stand at the time of use.
• If you do not agree with any part of this Agreement, please refrain from using our website or submitting an enquiry.

3. Services

Olwen Bright offers AI-assisted accessibility tool services for content teams. Our three current offerings are:

• Accessibility Tools Review (RM 490) — a review of a sample of your material, a short example, and a written summary of fit.
• Caption Helper Setup (RM 1,660) — configuration of caption and alt-text tools with a human review step, a review checklist, and a training session.
• Accessibility Workflow Programme (RM 2,840) — a broader engagement covering multiple content channels, review cycles, and a maintenance guide.

Services are available to teams and organisations based in Malaysia and may be delivered remotely. We reserve the right to decline an engagement where the scope is not suitable for our current capacity.

4. User Responsibilities

• Provide accurate information when submitting enquiries or engaging a service.
• Share only content you have the right to share with us for review purposes.
• Ensure that your use of any Deliverables complies with applicable laws and your organisation's internal policies.
• Respond to reasonable requests for clarification within agreed timeframes so that service delivery is not delayed.
• Refrain from using our website for any purpose that is unlawful or that could cause harm to others.

5. Intellectual Property

All content on our website — including text, design elements, and service descriptions — is owned by Olwen Bright and protected under applicable Malaysian intellectual property law.

• You are granted a limited, non-exclusive licence to view our website for the purpose of evaluating or engaging our services.
• Deliverables produced under a paid engagement are licensed to you for internal use within your organisation.
• You may not reproduce, distribute, or commercially exploit our website content or Deliverables without prior written consent.
• Content you share with us for review remains your property. We will not use it for purposes other than delivering the agreed Service.

6. Payment Terms

• All prices are quoted in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless stated otherwise.
• Payment terms will be confirmed in writing at the point of engagement.
• Work typically begins once an initial payment or full payment has been received, as agreed in the service scope.
• Requests to cancel or modify the scope of work after commencement may incur a partial fee to cover work already completed.
• Refunds for completed Deliverables are not available. Where work has not yet begun, we will discuss reasonable options with you.

7. Service Delivery

• Timelines for each engagement will be agreed in writing before work begins.
• We will communicate any delays promptly and work with you to adjust the schedule as needed.
• Scope changes requested after work has begun will be discussed and may affect the timeline or fee.
• We treat any material you share with us as confidential and will not disclose it to third parties without your consent, except where required by law.
• Sessions and training included in the Caption Helper Setup and Accessibility Workflow Programme will be delivered remotely unless otherwise agreed.

8. Disclaimers

Our services are provided in good faith and with professional care. However:

• We do not represent that any Deliverable will meet specific regulatory or compliance requirements for your industry. You remain responsible for assessing suitability.
• Our website is provided on an "as is" basis. We do not warrant that it will be available without interruption or free of errors.
• AI-assisted tools are subject to change by their respective developers. We do not control third-party platforms and cannot guarantee ongoing availability of specific features.

9. Limitation of Liability

To the extent permitted by Malaysian law:

• Our total liability to you under any engagement shall not exceed the fee paid for that specific Service.
• We are not liable for indirect, consequential, or incidental losses arising from your use of our website or Deliverables.
• We are not liable for events beyond our reasonable control, including infrastructure outages, third-party platform changes, or natural events.

10. Indemnification

You agree to indemnify and hold Olwen Bright harmless from any claims, losses, or costs arising from your misuse of our website, breach of this Agreement, or your infringement of any third-party rights in connection with content you share with us for review.

11. Termination

• Either party may end an active engagement by giving written notice. Where work is part-completed, fees for work done will apply.
• We may decline future service requests at our discretion if a previous engagement was terminated due to a breach of this Agreement.
• Clauses relating to intellectual property, disclaimers, liability, and dispute resolution survive termination.

12. Dispute Resolution

• This Agreement is governed by the laws of Malaysia.
• In the event of a dispute, both parties agree to first attempt resolution through direct communication.
• If informal resolution is not reached within 30 days, disputes will be referred to mediation under the rules of the Malaysian Mediation Centre before any legal proceedings are initiated.
• Any legal proceedings will be subject to the jurisdiction of the courts of Malaysia.

13. General Provisions

• Entire Agreement: This Agreement, along with any written service scope, constitutes the complete agreement between the parties.
• Severability: If any clause is found to be unenforceable, the remaining clauses remain in full effect.
• Waiver: Failure to enforce any right under this Agreement does not constitute a waiver of that right.
• Assignment: You may not assign your rights under this Agreement without our prior written consent.
• Notices: Formal notices should be sent to [email protected] or to our registered address.

14. Changes to These Terms

We may update these Terms & Conditions periodically. The revised version will be posted on this page with an updated date. For significant changes, we will make reasonable efforts to communicate the update.

Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

15. Contact

If you have questions about these Terms & Conditions, please reach us at: